How much time do your employees spend on a regular basis performing mundane tasks – copy, pasting information, approving low-risk transactions, running system checks, and many others?
What if you could completely do away with performing such tasks? The benefits are obvious – more time in hand, better productivity, and higher employee satisfaction. Your employees now have the freedom and flexibility to give more time to the strategic objectives of the organization.
Automation enables organizations to not improve their processes, but also deliver a higher ROI. When you optimize your help desk, you accelerate issue resolution, improve reporting and build a stronger, positive experience.
In a study conducted by Vanson Bourne, it was found that only one in four users in an organization is completely satisfied with their digital employee experience. In fact, a majority of employees (61%) even believed that IT/technology downtime is an accepted norm in their organization.
The good news is that automation helps resolve a lot of challenges that employees face on a day-to-day basis. Effectively, automation helps reduce downtime, improves visibility into end-user devices, and enables quick turnaround time.
Every employee has a set of recurring, everyday tasks that are time-consuming, but necessary. Automation is a great way to ensure these tasks are performed in the quickest and most efficient manner. For instance, issues with VPN, system crashes, network issues, etc. are common throughout the organization. When the resolution of these issues is automated, it gives employees more time to focus on strategic business objectives. In addition, automation also ensures a higher level of accuracy in performing tasks.
When systems and devices are spread across locations, it becomes difficult to monitor and manage them. In addition, resolving IT issues when they come up, also becomes time-consuming. Enabling a proactive system of detection and resolution can help minimize system downtime. Automating system maintenance and IT support helps reduces costs in IT support and enables quicker resolution times.
Think about the last time you purchased something online. You faced an issue and had to reach out to the customer service desk on-call (an endless wait…). If the service desk was automated, would your wait time reduce to seconds, and you would get a resolution to your issue.
Automation helps improve not only your employee experience but also how your customers interact with your brand. In addition, satisfied employees are more likely to deliver an improved customer experience.
Automation gives more power to end users to resolve common IT issues on their own. A ‘self-healing’ capability reduces resolution time drastically and also helps you improve the overall digital employee experience in an organization.
Contact us today to learn how we can help your organization in its path towards automation and establishing a stronger digital employee experience.