‘You cannot resolve what you cannot see.’ This statement holds true especially in the case of your IT resolution process. Deeper visibility is key in faster and efficient resolution of IT issues.
Many organizations struggle with visibility into IT issues. When adopting new technology, organizations have to consider procurement, implementation, smooth running and troubleshooting issues in a timely and efficient manner. When any of these processes gets delayed, teams face the risk of delays.
Addressing IT issues is a critical factor in the success of many organizations. For efficient resolution however, IT teams must have full visibility into all types of IT issues in the organizations. That being said, do IT teams really have the required visibility?
In a study conducted by Vanson Bourne, it was found that IT teams have only 45% visibility into issues with new technology. In addition, the survey also saw low levels of visibility into the success and adoption of new technology.
Where Modern Tools fall short
While there are many tools in the market at present, most tools do not provide enough visibility into IT issues. Organizations must aim at minimizing downtime by detecting IT issues at the earliest. In an ideal scenario, IT teams would be able to gain real-time insight into system issues. Armed with these insights, they will be able to take remedial actions or put automations in place to address these issues.
Most tools in the market, also do not provide the end user enough flexibility to address issues on their own. According to the study by Vanson Bourne, IT issues take up significant amount of time to diagnose and resolve – upto 28 minutes (which possibly explains why many employees do not report their IT issues in the first place). Users today expect the power and flexibility to resolve such issues at their convenient time.
Picking the Right Technology
Develop Realtime Visibility into End-User Experience
To ensure a high digital device experience, organization must strive to ensure high visibility into end-user experience of their devices. With the help of a real-time reporting mechanism, service desks are better equipped to take faster action and deliver a better overall experience. Quicker response time to data risk enables organizations to take proactive, preventive measures. In addition, better visibility also improves resolution time, which boosts productivity and helps drive an overall higher end user experience.
Gain Deep Insights Into System Performance
Regular checks into system performance issues helps understand where improvements can be made. Organizations today need to minimize downtime to a bare minimum to avoid losses. Realtime insights and resolution can help achieve both these objectives. It allows organizations to quickly detect processes that consume a lot of system resources. Faster detection helps reduce resolution times.
In a fast-paced business, it is important that your service desk has a quick turnaround time as well. Time indeed is money. In such a case, implementing a real-time mechanism to detect, report and address IT issues can help an organization reduce downtime.
Contact us to learn how Nanoheal can help you automate your IT processes and help you resolve your IT issues in real-time.