Digital experience automation
The operating system for the digital workplace.
Nanoheal’s AI finds what’s slowing your people down and fixes it on the device, before anyone calls IT. Once you approve a fix, it runs on its own, and the experience score shows it worked.
1,200+ automations ready on day one
NanohealLaptop LT-2207 Live - LT-2207 · Event 7031
Print Spooler terminated unexpectedly.00.00
- Nanoheal
Picked up the moment the OS reported it.00.03
-
Matched a fix in the library: spooler-corrupt-queue00.41
-
Running the steps00.88
- Stop service
- Purge queue
- Repair key
- Restart
-
Printing works. No ticket raised, and the fix now covers every device.01.62
- 4.6/5 on Gartner® Peer Insights™ Oct 2026, Digital Employee Experience Management Tools. Read the reviews (opens in a new tab)
- US Patent 9,477,573 The method behind the experience score. View the patent (opens in a new tab)
- Windows
- macOS
- Linux
- Android
- iOS
- VDI
One engine, four jobs.
One agent sees what’s slowing people down, fixes the problems it already knows, keeps every device in policy and finishes the work in the ticket and the directory, with one library and one set of approvals. Most DEX tools are built for the first job, so the fix still lands in someone’s queue. Doing all four is what digital experience automation (DXA) means.
See what’s slowing people down, and why.
We measure all of it, all the time. When something changes, you see who it affects and the likely cause, and the finding goes straight to a fix.
Inside DEX IntelligenceIn the picture: a Findings list where Outlook crashes are up 4× since Tuesday on 212 laptops, marked New, above slow logons in Finance (38 laptops, watching), Wi-Fi drops on the third floor (41 laptops, fixed) and disk nearly full in Sales (12 laptops, fixed). The likely cause: Tuesday’s Office update.
Known problems fix themselves.
Most of what slows people down has a known cause, and the matching fix is already in the library. It is built once, without code, and runs the way you choose: on its own (Autoheal), offered to the employee (Self-service), run by the desk (Assisted IT) or on a schedule.
How automation worksIn the picture: the Library, with Outlook profile repair running as Autoheal and 209 of 212 laptops repaired so far. It was approved by the IT lead once, for every laptop it fits.
Software, patches and policy on the same agent.
The agent that fixes faults also installs software, patches devices and applies policy by role. When a setting drifts, it is put back, so your fleet stays compliant between audits, not just before them.
How compliance is enforcedIn the picture: Tuesday’s Office update rolled back in the pilot ring and held in the broad ring, with the Outlook and BitLocker baselines in policy on all laptops. All 212 laptops were checked again after the rollback, and the evidence is saved for the next audit, with who approved it.
Fixes that finish in the ticket and the directory too.
Most fixes finish somewhere else: a ticket to close, a directory entry to correct, a licence to reclaim. Nanoheal carries what it found on the device into those systems. APIs, MCP (Model Context Protocol) servers and system actions become no-code steps your team can use.
How orchestration worksIn the picture: ServiceNow incident INC0042117, “Outlook crashes, 212 laptops”, resolved by Nanoheal and closed, with the work note “Outlook profile repair ran on 212 laptops; 3 retried and passed.” A message in it-operations says Outlook is fixed on all 212 and no tickets were raised.
1,200+ automations, ready on day one.
Fixes, IT tasks and 3,000+ device policies are ready the day the agent lands. We match them to your top call drivers; your team switches them on and adds the long tail in plain language, in minutes rather than a project.
Inside the library → Outcomes & business case →What ships on day one
Fixes
Print spooler recovery · Outlook profile repair · VPN adapter reset
IT tasks
Software install · Patch deployment · Drive mapping
Policies
Workstation GPO baseline · BitLocker key escrow · Firewall state check
Plus the long tail, added in plain language
What needs fixing?
Describe the issue in natural language. We’ll suggest a workflow you can customise.
Detect inactive devices
Quick starts
- 60 Clear files from folders and sub-folders
- 73 System action
- 269 Display message to user
- 288 Software patch
Run it on your own fleet, or inside a service you sell.
The engine, the library and the guardrails are the same either way, whether you run 500 endpoints or 200,000. What changes is the number you’re asked to move.
Do more with the team you have.
Known faults are fixed on the device before anyone raises a ticket.
For internal ITTop call drivers · tickets per month, before → after the fix
- Print spooler stops−92%
Autoheal
- Disk full−88%
Autoheal
- VPN won’t reconnect−71%
Self-service
- Outlook profile errors−34%
Assisted
Deliver more from the service you already run.
Self-healing under your brand, with a score you can write into the contract.
For service providersYour printer was fixed automatically. How was it?
Give every account in your book the same fixes.
Each customer is its own Site, so the next one is targeting, not a build.
For OEMs and channelsEach Site isolated, branded and licensed on its own
- SiteLicence poolFixes live
- Northwind Health 4,210 / 5,000 86
- Contoso Retail 12,880 / 14,000 112
- Tailspin Air 2,300 / 2,500 64
- Fabrikam Legal 640 / 1,000 41
Scripts have to go looking for a problem. Nanoheal is told.
Every script has to detect the problem, ship to every device and be maintained. All three costs grow with the coverage you want. Read the technical case →
Ask of any fix
- How does it find the problem?
- The OS reports it. Nothing has to stay resident and poll.
- What ships to every device?
- Only the fix definition, in kilobytes.
- What happens when Windows updates?
- Nothing breaks: the engine handles the steps, so OS and policy changes don’t break the fix.
The service desk keeps hours. Symptoms don’t.
Now · where you are
Swipe to see the whole day →
9 of 13 symptoms arrived while the desk was closed · longest wait 15h 24m
- Symptom
- Waiting for the desk
- Resolved
Solved once, it stays solved: we keep the fix in the library, not in a script someone has to maintain.
You decide what runs, and every run is logged.
Independently audited, with the answers your security team will ask for: who can run what, where the data sits and how a change is undone.
- Approval gates An approver before any run
- Staged publishing Staged, approved, versioned
- Access Role-based access, MFA, full audit log
- Site isolation Data scoped to each site
- Rollback Patches roll back if they break something
- SOC 2 Type I
- SOC 2 Type II in progress
- GDPR