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Healthcare

Shared clinical workstations, ready when clinicians are.

A clinician logs in to a shared workstation between patients and has seconds, not minutes. Nanoheal keeps those workstations, their printers and their virtual desktops healthy, and fixes what breaks on the device.

Schedule a demo What it fixes
Ward 4BShared workstations · 14:20
What it fixes

Fixed on the device, then checked.

From the fault on one device to the pattern across every site. Each fix is already in the automation library: it runs when the device reports the problem, checks the result, and hands the case to IT, with the evidence, only if it didn’t hold.

  1. Across wards

    A clinical app starts crashing on every ward after an update.

    1. Haya gives a ranking of the wards and builds behind it: one update, one group of workstations.
    2. IT approves rolling it back for that group. It runs on one ward first, then the rest: staged, approved and versioned.
    3. Each workstation is checked afterwards; wards without the update aren’t touched.

    Clinicians keep working while IT fixes the cause.

  2. Before it fails

    A certificate the clinical app needs expires on Friday.

    1. Certificate renewal runs on every shared workstation before it lapses.
    2. The agent checks the clinical app still connects.
    3. Any workstation where it didn’t take goes to IT with the evidence, before Friday.

    Nobody is locked out of the app at the bedside.

  3. Between patients

    A shared workstation slows through a twelve-hour shift.

    1. Dozens of logins leave temp files and caches behind, and the workstation falls behind its own usual speed.
    2. They are cleared and stalled services restarted.
    3. The workstation is checked afterwards: ready for the next login.

    Seconds to log in, not minutes.

And the everyday fixes

When this happensWhat runsThen
On the ward
Wristband or label printer offline Checks the spooler and the queue → restarts the spooler, clears stuck jobs → reconnects the printer Checks it prints
A clinical application freezes Restarts the application, or clears the browser cache Back where the clinician left it
Citrix or VDI session struggling Monitoring → fixes → the experience score, on VDI As on a physical desktop
Routine work
Locked out between patients Resets the password on the device, through Active Directory and Entra ID Back without a call
New and agency staff Installs what the role needs → sets up printers and drives Set up in one run
Kept in policy
Screen lock, USB or encryption drifts Puts the setting back → records the change The baseline holds
A patch breaks a workstation Rolls the patch back → checks the workstation Back on the last good state
Scoped to where it runs

Clinical workstations get their own fixes.

A fix is published to the groups it suits, so a shared clinical workstation or a Citrix desktop gets entries made for it, with its own rules for when they run. Haya, Nanoheal’s AI and analytics, shows which applications fail most, so the ward’s worst problem is fixed first. Hosting can be SaaS or on-premises.

Haya Crash & Hang: failure volume counters and failure kinds ranked by volume, with demo tenant data
Haya analytics · Crash & Hang, the failures that happen most

What it’s worth

  • More time with patientsLess waiting on a workstation.
  • Ready between patientsFixed before the next login.
  • Every ward the sameOne baseline, ward by ward.
  • Fewer calls from the wardFixed on the device.

Free automation assessment

Send us your wards’ top call drivers.

We map them against the library and email you a report: what resolves out of the box, what to build, and where to start. No call needed.

Get the free assessmentOr watch them resolve live

The same library, the same agent and the same approvals, set up for how your sites work.

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