The pandemic has perhaps forced businesses to do a U-turn on their business strategies for the year. In some cases, it has also accelerated processes
The helpdesk automation market is predicted to grow at more than US $17 billion by 2024, at a CAGR of 32% in the given forecast
In a time when organizations strive to stay always connected, technical outages and IT issues can be a roadblock. Such issues can prove to be
How much time do your employees spend on a regular basis performing mundane tasks – copy, pasting information, approving low-risk transactions, running system checks, and
Password reset requests account for the highest number of tickets helpdesk staff deal with. According to Gartner, 30% to 50% of IT helpdesk calls are
The impact of Covid on businesses has been substantial. The Gartner Inc survey of 317 CFOs reveals that 74% will move at least 5% of
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