Helpdesk Automation Market Analysis 2020 – 2025
January 15, 2021
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The helpdesk automation market is predicted to grow at more than US $17 billion by 2024, at a CAGR of 32% in the given forecast
How Fast is your IT Issue Resolution Process?
December 18, 2020
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In a time when organizations strive to stay always connected, technical outages and IT issues can be a roadblock. Such issues can prove to be
Automation Can Help Empower Your End-Users – Here’s How
December 11, 2020
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How much time do your employees spend on a regular basis performing mundane tasks – copy, pasting information, approving low risk transactions, running system checks
50% of IT Tickets relate to ‘Password Reset’ – Enable Resolution through Automation.
December 4, 2020
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Password reset requests account for the highest number of tickets helpdesk staff deal with. According to Gartner, 30% to 50% of IT helpdesk calls are
Gartner Survey: 74% of CFOs Plan to shift some Employees to Remote-Work Permanently
November 27, 2020
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The impact of Covid on businesses has been substantial. The Gartner Inc survey of 317 CFOs reveals that 74% will move at least 5% of
Workplace Mobility is Evolving. Is Your Organization Prepared?
November 19, 2020
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The use of smartphones and portable devices at the workplace has grown exponentially. Over the years, organizations have adopted a ‘remote-friendly working culture’. The current
Enhance your digital device experience with AI-driven automated issue remediation.