The pandemic has perhaps forced businesses to do a U-turn on their business strategies for the year. In some cases, it has also accelerated processes
The helpdesk automation market is predicted to grow at more than US $17 billion by 2024, at a CAGR of 32% in the given forecast
In a time when organizations strive to stay always connected, technical outages and IT issues can be a roadblock. Such issues can prove to be
How much time do your employees spend on a regular basis performing mundane tasks – copy, pasting information, approving low-risk transactions, running system checks, and
Password reset requests account for the highest number of tickets helpdesk staff deal with. According to Gartner, 30% to 50% of IT helpdesk calls are
The impact of Covid on businesses has been substantial. The Gartner Inc survey of 317 CFOs reveals that 74% will move at least 5% of
The use of smartphones and portable devices at the workplace has grown exponentially. Over the years, organizations have adopted a ‘remote-friendly working culture’. The current
According to Gartner, network downtimes of about 1 hour can cost companies over $300,000 in productivity, maintenance, and loss in revenue. It is true that
‘‘You cannot resolve what you cannot see.’ This statement holds true especially in the case of your IT resolution process. Deeper visibility is key in
Digital device experience impacts many aspects in an organization – customer satisfaction, revenues and productivity. In such a case, it is imperative that organizations take due diligence and
Gartner’s recent report ‘Now Tech: End-User Experience Management, Q3 2020’ provides valuable insight into the evolution of digital experience monitoring technologies. The research suggests that
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