Deliver more value from the service you already run.
Nanoheal sits underneath the service you already deliver. Your contract, desk and brand stay in front of the client; their devices start fixing their own faults.
Where the client sees it
Teams keeps freezing.
Fix it now On the deviceInstalling Northwind IT Care…
InstallerDownload for Windows
Download Download pageEach client’s data stays apart, under your brand.
Each client is a Site, isolated from every other, carrying your branding and licensed on its own terms.
Your contract, your client and your delivery model stay as they are.
Your contract, their fix
- Your contract
Licensed. Each Site draws on its own licence pool, so commercial terms follow each contract.
- Your brand
Branded. Your branding on the client, the installer and the download page.
- Your service desk
Still yours. Your team keeps the client and the SLA, and gets the tickets that need a person, each with the likely cause and the approved fix.
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Nanoheal, the autonomy layer Isolated. Data, roles and policy are scoped per Site. One client never sees another’s estate.
- Their devices
Fixed in place. Common faults are fixed on the laptop, under your brand, before anyone calls your desk.
Deflection gets promised at bid, then built by hand per client.
When the automation behind a commitment is built and maintained per account, headcount is the only lever left when the numbers tighten. With Nanoheal, the automation library belongs to your practice, and every client draws on it.
The automation libraryCoverage on day one.
We map a new client’s top call drivers to the library in week one. They start with the library plus everything your practice has added, with no build phase first.
1,200+pre-built automations on day one
Build it for one client, use it for all.
An automation that works on one estate is validated once, published to every tenant that needs it, with tenant-level scoping and guardrails intact.
More endpoints per technician.
Faults resolve on the device, so the same team covers more devices, and each new client costs less to onboard.
| Client | Status | Devices | Hangs resolved, 30 days |
|---|---|---|---|
| Fabrikam Legal | Validated | 640 | 412 |
| Woodgrove Bank | Published | 2,100 | 1,236 |
| Litware Clinics | Published | 880 | 503 |
| Adatum Logistics | Published | 1,450 | 778 |
Built and validated once, for one client. Published to the others with tenant-level scoping and guardrails intact.
Tickets avoided because the fault was gone before anyone called. See the numbers
Know what a commitment will cost before you bid.
Fixes are built as knowledge, not code, so you know what the next hundred will cost at bid time. Each client also gets an experience score, so the QBR shows a measured improvement.
The numbersSLA
The client buys response and resolution times.
Fewer tickets reach the queue, so the SLA holds with the same team.
See the numbers4.6/5
from customers on Gartner® Peer Insights™
Oct 2026, Digital Employee Experience Management Tools.Deflection commitment
The client buys a share of contacts that never need an agent.
Tickets avoided because faults are fixed, from the first day of transition.
See the numbers13%
of tickets cause 80% of lost productivity, and those are the ones Autoheal goes after first
HappySignals Global IT Experience Benchmark, 2025.XLA
The client buys a better employee experience, written into an experience-level agreement (XLA).
A patented experience score for each client, before and after, on a method that doesn’t move with each release.
How the score works
Outcome‑based
The client buys a business result, such as hours returned to employees.
Ticket avoidance by automation and by client, with the evidence behind every number.
Try the model$1.05M
service-desk cost avoided, per year
$8.58M
employee productivity recovered, per year
Changes reach a client’s estate only after your team approves them. Governance
Promise deflection at bid, then deliver it without building it client by client.