One automation library for every customer you support.
Per-account automation never pays back on a small account, so small customers still get supported by phone. We publish one library to every tenant instead.
1,200+pre-built automations on day one
For device OEMs, support channels and SMB providers.
Each supports many small customers, where a per-account automation project never pays back. So far, that support has been people on the phone, one call at a time.
One console, many tenants
One console - Device OEMs
Keep supporting the device after it leaves the box.
Driver and firmware faults, imaging defects and software conflicts show up as faults the device already reports, and are fixed in place rather than on a call or a return.
- tenant · 12 sites
- tenant · 4 sites
- tenant · 9 sites
- tenant · 2 sites
- Support channels
Fewer calls per device sold.
Common faults resolve on the device, under your brand, so your line handles what needs a person.
- tenant · 1 site
- tenant · 3 sites
- tenant · 1 site
- SMB providers
Enterprise-grade autonomy at small-account cost.
A ten-seat office gets the same engine and library as the largest estate, with no setup project.
- tenant · 1 site
- tenant · 1 site
- tenant · 2 sites
- tenant · 1 site
A new customer starts covered on day one.
Each customer is a Site with its own data, roles, branding and licence pool, and one customer can’t see another’s data. Covering the next one is targeting, not a build.
Create the Site
Set the branding, licence pool and roles for the new customer.
Where the client sees it
Teams keeps freezing.
Fix it now On the deviceInstalling Northwind IT Care…
InstallerDownload for Windows
Download Download pageDeploy the agent
Devices enrol from the customer’s own branded installer and download page.
Turn on coverage
Your library is validated once, published to every tenant that needs it. Pilot first, then release.
Windows 11 24H2 · approved by A. Chen
- Pilot · 50 devicesDone
49 installed · 1 failed and rolled back automatically
- Ring 1 · 1,200 devices64%
768 installed · 0 failed · 432 pending
- Estate · 17,170 devicesNeeds approval
Extend
Anything tenant-specific is authored once in the visual automation builder and is ready for the next customer.
The warranty report shouldn’t be where you first see the pattern.
Every fix that runs is a data point, and DEX telemetry adds the rest. Across a fleet, they show which faults are structural, such as a driver that keeps failing on one model.
- Where faults start. Know which build, model or component is generating faults, early.
- Less no-fault-found. A device returned with nothing wrong with the hardware is a software fault that wasn’t resolved in the field.
- Evidence per customer. Show each customer what ran on their devices and what it resolved.
Crash leadersBy combined failures, with devices touched
| Process | Failures | Devices |
|---|---|---|
| ms.exe | 598 | 122 |
| vm.exe | 489 | 77 |
| wps.exe | 463 | 86 |
| msedge.exe | 453 | 122 |
| thunderbird.exe | 313 | 64 |
Boot decompositionWhere the minute goes
Failure kindsRanked by volume
3,000+ device policies and 1,200+ automations, ready for every customer you bring, each inside its own Site.
Each new customer starts with every fix the last one has.