HR, workplace & finance
The employee experience is not only IT’s number.
The same data that tells IT a laptop is slow tells HR how a new starter’s first week went, tells workplace teams which office struggles on calls, and tells finance which licences nobody uses.
- 67.4Sentiment2.5K pulse responses
- 53.8Endpointfrom the devices
What they felt, by theme
- VPN
66.8657 responses - Support
67.5636 responses - Apps
68.0616 responses - Boot
67.2591 responses
Support · felt 67.5
No device can measure this one. Only the people who called the desk can score it.
Hear what people say, beside what their devices did.
Nanoheal keeps pulse-survey sentiment, charted on the same boards as device telemetry, so a dip in how people feel sits next to the cause. Micro-surveys after an update or an Autoheal run ask at the moment it matters, not once a year.
New starters get their applications, drives and settings from an automation, so day one is a working day. IT task automation
See which office struggles on calls.
Boards for branch and location, Wi-Fi and VPN, and collaboration and call quality compare every site on the same measures, so a move, a refit or a new network is judged on what people actually experienced.
Poor-call rate by siteDerived from jitter and packet loss
- Remote13.5%731 calls
- London10.9%767 calls
- Austin10.8%882 calls
- Bangalore8.3%545 calls
- Singapore7.9%751 calls
- NYC HQ6.5%836 calls
Spend less on what nobody uses.
Where the cost is
13% of tickets cause 80% of lost productivity, so fixing the few problems behind most lost time pays first. Model it
Licences
Licence harvesting for Microsoft 365, Adobe and Zoom reclaims seats that sit idle.
Energy
The library includes an IT sustainability (GreenIT) pack: settings and scheduled tasks aimed at device energy use.
Agree a number with the business, then prove it.
The score is patented and versioned, so a gain means the same each quarter. That makes it something HR, workplace and IT can agree a target on.
Evidence for every experience-level agreement (XLA) you sign, from the same score you started with. Manage & evolve
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