Why DXA
Why DEX alone isn’t enough.
Outlook crashes on the same laptops every week. Your dashboard sees it and names the cause. Unless someone scripted that exact fix, the service desk handles it by hand, one ticket at a time.
DEX dashboard · seen, scored and diagnosed
- Application errors1,899
- Application hangs1,50244% of app failures
- Unexpected shutdowns622the only Critical severity
Every fix came with an engineering project attached.
Each new automation repeats the whole cycle, so teams stop at the handful of issues that repay the effort. The long tail goes back to the queue.
Next symptom: start again from step one
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Write the code.
A fresh script for each symptom, and another for each variant of it.
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Push it to every endpoint.
Each release lands on every machine, and none of them ever leaves.
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Keep it running.
It has to poll to catch the symptom, so the healthy majority pays for it.
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Watch the estate move on.
A patch, a policy change or a new build, and it fails quietly until the tickets come back.
Coverage stops where the next fix costs as much as the last one.
The fix starts when the device reports the problem.
Nothing has to go looking for the problem; the device reports it. The fix is built from what the engine already does, not written as new code, so each one costs less than the last.
How the AIM-X loop worksAutomate, in the product
Built in a visual automation builder from capabilities the engine already has, validated once and reused everywhere.
AutomateIntelligence, in the product
Why are contact-centre laptops failing to print this week?
312 print spooler crashes in 30 days, up 4× on the usual level. 88% are on Windows 11 build 22631 at the Austin site, starting after Tuesday’s update.
Anomalies and forecasts surface what nobody wrote a rule for, and root-cause ranking shows where it started.
IntelligenceManage & evolve, in the product
Coverage grows in order of return, with the experience score before and after each fix as the evidence.
Manage & evolveExperience, in the product
The devices where work has got hardest rise to the top on their own, before anyone raises a ticket.
ExperienceMost DEX tools find the problem and hand you a script. Nanoheal finishes the job.
Most DEX platforms measure and detect well, and most can run a fix: usually a script your team writes and maintains. Nanoheal runs the whole line on one engine, with no one writing code.
- 01MeasureNanoheal
Devices, apps, network and sentiment, in one patented score
Other DEX tools AllThe core of the category
- 02DetectNanoheal
Included: each device is compared with its own history
Other DEX tools MostThe leaders, often as a paid add-on or a higher tier
- 03ForecastNanoheal
Per device, from its own trend, before users feel it
Other DEX tools A fewWhere most DEX tools turn to scripts: from the next step on.Mostly hardware wear, such as batteries and disks
- 04ResolveNanoheal
Starts from the symptom the OS reports. Fixes are described once, not scripted
Other DEX tools MostAs scripts your team writes, signs and maintains
- 05OperateNanoheal
Software and patches on the same agent and engine as the fixes
Other DEX tools About halfThe rest leave it to a separate tool
- 06OrchestrateNanoheal
Acts in ServiceNow, Active Directory and other systems as part of the fix
Other DEX tools SomeMost connect to the ticket; fewer act across systems
Other DEX tools: what ten DEX vendors show on their public product pages, October 2026.
Your team covers the long tail as well as the top call drivers.
The long tail stops landing on the service desk, because covering it no longer means another engineering project. Every fix is validated before it runs.
How fixes are governedThree months in, builds have moved, policies have changed and the first scripts have quietly stopped working. That is when the real cost of automation shows.
Nanoheal is built for that point. Every run is scored, the score shows the next gap, and we close it with a new library entry against the same fixed set of capabilities, not new code. The hundredth entry costs less than the first did.
Seeing the problem got cheaper every year. With Nanoheal, fixing it does too.