Watch your own tickets resolve, live.
A session with our team: your biggest call drivers raised on a real device and fixed by the automation library as it ships, unscripted. Tell us what fills your service desk, or send a ticket export, and we prepare the session around it.
Three steps, built around your tickets.
- 01
Tell us what fills your desk.
Your top call drivers in plain words, or a ticket export: we recommend anonymising it first, and we delete it after 30 days. Already have your automation assessment? We start from it.
- 02
We map your drivers to the library.
Each one is matched to the fix that already handles it, or marked as one to build, and the biggest are set up for the session.
- 03
The biggest drivers resolve on a live endpoint.
Each fault is raised on a live device and the automation runs, unscripted. You see the verification, the audit log, and the tickets that would no longer exist.
Evaluating DEX tools? Ask us to show the experience score and dashboards in the same session.
What you will see
- 00.00 OS emits Event 7031: Print Spooler terminated unexpectedly
- 00.03 Nanoheal picks it up the moment the OS reports it
- 00.41 Matched to a fix in the library: spooler-corrupt-queue
- 00.88 Steps run: stop service · purge queue · repair key · restart
- 01.62 Printing works. No ticket raised, and the fix now covers every device.
The coverage report on its own, by email and with no call, is the free automation assessment.